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Customer Success & Key Account Manager

We are looking for a Customer Success & Key Account Manager who is passionate about helping our customers and partners drive impact from our developer oriented solution.
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At, our mission is to accelerate the shift to Machine Learning in a way that maximizes participation and benefit to people while maintaining trust. We recently released an end-to-end federated learning platform that enables data scientists to train machine learning models across distributed data silos, while seamlessly managing privacy, security, and regulatory risks. Our vision is to unlock new collaboration opportunities in industries such as healthcare and finance, to help more people with their critical needs and close the health, wealth, and wellness gaps.

We are looking for a Customer Success & Key Accounts Manager who is passionate about helping our customers and partners drive impact from our developer oriented solution. In this role you will help to secure customers and partners and mobilize a cross-functional team of product managers and developers to navigate complex technical problems and support our customers to implement and drive value from our product. Ideal candidates have experience mobilizing customer/user facing teams to implement technical software solutions while building meaningful relationships with users and customers. Our ideal candidate is an excellent relationship builder, flexible problem solver and detail-oriented project manager who thrives in complex, dynamic environments - with incomplete, imperfect and ambiguous information. As a member of a small team, you will also have the opportunity to play a significant role in building and executing on our customer success playbook as we strive to build a global leading AI platform. If you are a first principles thinker, people mobilizer, solution builder and relentless executor - read on.

What you will be doing:

  • Owning the successful implementation of our product within enterprise clients that results in meaningful business impact including mobilizing an implementation team, understanding customer requirements, managing stakeholders and creating and managing timelines
  • Building and managing meaningful customer relationships with key users and project leads
  • Collaborating across Product and Engineering team to triage and resolve customer issues
  • Partnering with our Go-to-Market team to develop partnerships, execute on account plans and onboard new customers and partners onto our platform
  • Learning customers’ business and technical objectives, mapping success criteria to product capabilities, and ensuring that implementation activities drive to the right outcomes
  • Working with the IAI product team to help shape our platform’s roadmap according to your deep understanding of client needs and and pain points
  • Collaborating with the IAI marketing team to share learnings to influence how we position our platform in the market
  • Looking for new opportunities to expand our platform’s impact at our existing clients
  • Expanding your knowledge on all things related to machine learning, trust & ethics in AI, successful integration and our clients’ industries in general

We value:

  • Demonstrated experience in client facing roles at a software startup and/or within SaaS services or consulting
  • Demonstrated experience creating and managing project plans in complex environments 
  • Proven experience obsessing over client satisfaction, exceeding client expectations and delivering on time
  • Resourcefulness and creativity such that you can solve problems and get things done under imperfect circumstances
  • Excellent prioritization skills working with limited information - both for yourself and your team
  • Proven ability to collaborate and build meaningful relationships with clients and internal teammates
  • An ability and desire to learn continuously and teach others in a fast paced, ambiguous environment
  • Passion for building and being part of great company culture
  • Nice to have: experience in customer success, product, or a sales/business development role for machine learning and/or developer oriented products

The diverse experiences, ideas, and identities of’s team members help us make better decisions and drive great results. We foster an inclusive work environment that welcomes team members of all backgrounds and perspectives. We are committed to providing a meaningful environment for every member of our team. We hire exceptional people and reward them with trust, autonomy, mentorship, and growth.

We are naturally curious and have strong attention to detail. We love working in a team environment where trust is key and we all strive to make an impact every day. If this sounds like the right fit, please apply and come work with us.

Apply now
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